Shipping and Delivery

 

Your orders will be shipped on weekdays (except public holidays) - until 17:00
It is given. Orders placed on Saturday and Sunday are processed on Monday
It is taken.
Being in the big cities such as Istanbul, Ankara, Izmir, Bursa, Adana and Antalya
Delivery is made to many provinces.
When your order reaches you by Cargo; please put the product in front of the official
examine and receive. Our products are insured during cargo,
The compensation of damages during transportation belongs to the cargo company. The product is damaged
In case of having the official prepare a report and return the product.

Return

If you are not satisfied with the product; within 30 days of receipt
you can return the product or request a replacement. Product change
In order to make a complaint, you must notify us of your complaint via e-mail and
You need to request "return confirmation" from their services. No return confirmation
unfortunately, requests cannot be processed. In order for the return procedures to begin,
after receiving the confirmation, with the invoice of the product, by meeting the return shipping fee
you need to send it to us.
If the invoice was issued on behalf of the company during the purchase, the relevant company
The return invoice that it has issued must be sent with the product. Return invoice,
cutting without including the cargo share (product unit price + VAT)
is required. When the return is approved, you can be reached by your registered e-mail address
bank account information to which the product price will be refunded will be requested. Of the refund
The bank account information to which it will be sent must belong to the name on your invoice. Payment credit
If it was done by card, the refund will be made to your credit card account. Refund 1 -3 jobs
is done on.
The ability to return a product is generally subject to the following conditions:
Returns are absolutely absolute with the original box or packaging and invoice
It should be done. Worn, used, washed, destroyed and original
products that have lost their re-merchantability by breaking the box / packaging
refund is not accepted. If the above conditions are detected, the product
no refund and no refund.

Body Exchange

Changing size or color without washing and wearing after receiving the product
If our customer who wants to meet the round trip shipping fee,

The product sent within 30 days is examined, preventing its resale.
it is confirmed that there is no situation, then the same product is available in our stock
with a different body or color,
It is delivered. Bunny Shapiro and their stock are limited.
The request for size change in the accessories of Gorjana brands
must be done within the next 3 days.

 

Damaged Product Form

If you are sure that there is any damage to the product you received;
please contact us via info@sobremesashop.com. A detailed
Because we will need to investigate,
Do not discard. As soon as possible the situation is examined and all the necessary
transactions will be carried out.